In a rapidly digitalizing world, the courtroom has found a new avatar — the virtual hearing room. But while the setting has changed, the dignity of justice must remain untouched. Maharashtra Real Estate Regulatory Authority (MahaRERA) has made this clear through Order No. 36/2022, emphasizing that respect and discipline must prevail during online complaint hearings.
During the COVID-19 pandemic, MahaRERA took a progressive step by shifting its hearings online, as outlined in Order No. 23/2021. This move ensured uninterrupted redressal of grievances, even during lockdowns. However, what followed was a noticeable dip in courtroom decorum — from casual clothing to background noise, and from phone calls during hearings to unprofessional behavior by some participants, including advocates, accountants, and complainants themselves.
The Authority observed repeated instances of inappropriate conduct: speaking over others, eating or drinking during sessions, not dressing appropriately, and joining late without notice. These behaviors, though seemingly minor, risk the sanctity of the judicial process, even in a digital format.
In response, MahaRERA laid down five clear directives to ensure that online hearings reflect the same respect as physical courtrooms. Firstly, participants must maintain a proper dress code, stay away from distractions like food or mobile usage, and behave with appropriate courtroom etiquette. Secondly, no participant is to speak unless specifically invited by the Authority. This rule prevents unnecessary interruptions and maintains order.
The third rule is technical but vital: video must be kept ON at all times for identity verification, while audio must remain OFF unless a participant is called to speak. Fourth, punctuality is mandatory. Arriving on time, avoiding cross-talk, and never directly addressing the opposing party ensures that hearings remain smooth and professional. Finally, MahaRERA warns that any violation of these directions may invite strict action.
This order has been made effective immediately, and it applies to all categories of participants involved in MahaRERA hearings. Whether you’re a lawyer, an accountant, a society member, or a complainant — the rules apply equally and must be followed in all online proceedings.
At its core, this directive serves as a reminder: justice doesn’t lose its value just because it happens online. The responsibility of maintaining decorum lies with each of us. A fair and respectful hearing is a right — but it’s also a duty we owe to the system and to each other.
Also Watch : https://www.dearsociety.in/post/2025/07/09/understanding-the-quality-assurance-certificate-under-maharera/
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